Refund policy

We hope you love your purchase -- if not, please reach out and we will gladly offer you a refund or exchange. Please return within 30 days. Return postage will be the responsibility of the buyer.

General Returns Please initiate a return within 30 days of receiving your order. Return postage is the responsibility of the buyer.

EU Right of Withdrawal If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the last item in your order, without giving any reason.

To exercise this right, log in to your account at floraandfaunakids/account, open your order, and submit a return or cancellation request within the 14-day window.

Once we receive your returned items (or proof of shipment), we will process your refund within 14 days. Refunds will be issued to your original payment method. Return shipping costs are the responsibility of the buyer.

Please note that the right of withdrawal may not apply to custom or personalized items made to your specifications.